Privacy policy

Privacy Policy

Last updated: March 18, 2026

This Privacy Policy explains how Unlucky Cloud Limited ("we", "us", "our") collects, uses and protects your personal information when you visit unluckycloud.com or place an order with us.

Who We Are

Unlucky Cloud Limited is the data controller responsible for your personal information. If you have any questions about how we handle your data, please contact us at info@unluckycloud.com.

What Information We Collect

When you shop with us or get in touch, we may collect the following:

  • Your name, email address, phone number and delivery/billing address
  • Payment information (processed securely through Shopify — we do not store your card details)
  • Order history and transaction details
  • Information you provide when contacting us
  • We also automatically collect certain technical data when you visit our site, including your IP address, browser type and how you interact with our pages. This is standard across all websites.

How We Use Your Information and Our Lawful Basis

We use your personal information for the following purposes:

  • To process and fulfil your orders — this is necessary to perform the contract between us
  • To send order confirmations and shipping updates — this is necessary to perform the contract between us
  • To respond to your enquiries and provide customer support — this is in our legitimate interests to run our business effectively
  • To comply with legal obligations such as fraud prevention, tax and accounting requirements — this is required by law
  • To improve our website and shopping experience — this is in our legitimate interests
  • To send you marketing emails — only where you have given your explicit consent; you can withdraw this at any time by clicking unsubscribe in any email or contacting us directly

We will never sell your personal information to third parties.

Sharing Your Information

We only share your information where necessary to operate our business. This includes:

  • Shopify — our e-commerce platform, which processes and stores your data securely
  • Shipping carriers — to deliver your orders
  • Payment processors — to handle transactions securely
  • Legal authorities — if required by law

International Data Transfers

Some of our service providers, including Shopify, are based outside the UK. Where your data is transferred internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR, including reliance on adequacy decisions or standard contractual clauses. For more information on Shopify's data practices, please refer to Shopify's Privacy Policy at shopify.com.

Your Rights

As a UK resident, under UK GDPR you have the following rights:

  • Access — to request a copy of the personal information we hold about you
  • Rectification — to request that we correct inaccurate or incomplete information
  • Erasure — to request that we delete your personal information where there is no lawful reason to retain it
  • Restriction — to request that we restrict the processing of your data in certain circumstances
  • Objection — to object to processing based on legitimate interests
  • Portability — to receive your data in a structured, commonly used format
  • Withdraw consent — to withdraw marketing consent at any time, without affecting the lawfulness of prior processing

To exercise any of these rights, email us at info@unluckycloud.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how our site is used. This includes essential cookies required for the site to function, as well as analytics cookies that help us understand visitor behaviour. You can manage your cookie preferences through your browser settings at any time.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss or misuse. Our store is hosted on Shopify, which is PCI-DSS compliant and uses industry-standard encryption.

Data Retention

We retain your personal information for as long as necessary to fulfil your orders, comply with our legal obligations and resolve any disputes. Marketing data is retained until you withdraw your consent.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Contact

If you have any questions about this policy or how we handle your data, please contact us at info@unluckycloud.com.