Terms of service

Last updated: March 18, 2026

Please read these terms carefully before using our website or placing an order. By using unluckycloud.com you agree to these terms. If you do not agree, please do not use our site.

1. About Us

Unlucky Cloud Limited is a UK-based clothing brand operating at unluckycloud.com.

Registered company name: Unlucky Cloud Limited

registration number: 15179980

Business correspondence address: Riverview, Dart Mills, Old Totnes Road, Devon TQ11 0NF

Our store is powered by Shopify. When you make a purchase, you are buying directly from Unlucky Cloud Limited — not from Shopify.

For any queries, contact us at info@unluckycloud.com.

2. Using Our Website

You may use our website for personal, non-commercial purposes only. You agree not to misuse our site, including attempting to hack, scrape, spam or disrupt it in any way. We reserve the right to restrict or terminate access to anyone who violates these terms.

3. Our Products

We make every effort to accurately display our products, including colours and sizing. However, colours may appear slightly differently depending on your screen. Product images and descriptions are for guidance only.

We reserve the right to limit quantities, discontinue products or update product information at any time without notice.

4. Orders

When you place an order you are making an offer to purchase. Your order is only confirmed once you receive an order confirmation email from us. We reserve the right to cancel or decline any order at our discretion, in which case you will receive a full refund.

Please review your order carefully before submitting. Once accepted, we may not be able to make changes or cancellations.

5. Pricing

All prices are listed in GBP. Prices are subject to change without notice, but the price you pay will be the price shown at the time your order was placed.

Unless stated otherwise, prices do not include import duties or customs charges for international orders. These are the responsibility of the customer.

6. Payment

We accept payment via the methods shown at checkout. By placing an order you confirm that the payment details you provide are accurate and that you are authorised to use the payment method.

7. Shipping & Delivery

Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs or circumstances outside our control. Risk passes to you once your order has been dispatched. This does not affect your statutory rights under the Consumer Rights Act 2015 in respect of faulty or incorrectly described items.

8. Returns & Refunds

Returns and refunds are handled in accordance with our Returns Policy, which forms part of these terms and can be viewed here. Your statutory rights under UK consumer law are not affected.

9. Intellectual Property

All content on unluckycloud.com — including our logo, imagery, copy and design — is the property of Unlucky Cloud Limited and protected by UK copyright law. You may not reproduce, distribute or use any of our content without our prior written permission.

10. Limitation of Liability

To the fullest extent permitted by UK law, Unlucky Cloud Limited is not liable for any indirect or consequential losses arising from your use of our website or products. Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

11. Privacy

Your personal data is handled in accordance with our Privacy Policy, which can be viewed here.

12. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We may update these terms from time to time. Any changes will be posted on this page with an updated date. Continued use of our site after changes are posted constitutes acceptance of the updated terms.

14. Contact

If you have any questions about these terms, please contact us at info@unluckycloud.com.